Yes, many of our Professional Carers can drive. If you require your carer to drive you to appointments, or to help with errands you’ll need to ensure that the carer is added to your care insurance policy. We do have a surcharge of £40 - £80 per week.

We understand the importance of consistency. However, as we are sure you will appreciate, it is important for our carers' own wellbeing to have sufficient time off work and holidays to rest, so that they continue to deliver the highest quality of care you should expect.

You will have a team of two carers (main carer and respite carer) who will provide care in your home for three weeks main carer then respite for one week. Whilst this is a typical rota pattern we do offer various patterns, including a four-week work period with two weeks off. A team of the same two carers ensure they really get to know and understand you as a person.

Day breaks: The carer will need to have a two hour break in any 24-hour period, which many clients usually find work best when they are resting in the afternoon. If you require care and support during this period many will have family visits to cover this break, or we can organise for an hourly care provider to cover this for you.

All of our Professional Carers complete our unrivalled training programme at our office in London - far exceeding statutory requirements and receive on-going training and professional development. We believe in quality not quantity.

We also require all our carers to complete enhanced DBS checks, identity checks and references checks. Our rigorous background checks means that we ensure quality and safety.

We usually say it takes about 5 days to get care in place - this includes your care consultation, care assessment, matching your carer and finalising documentation. That said, we can move quicker if required.

Yes, we highly recommend meeting your Professional Carer before starting care. When we propose Professional Carers to you we give you access to their digital CV which has information about their life, interests and care experience. You can then decide which ones you’d like to speak to further to ensure we find the right match for you and your family. This usually takes place on-line via zoom or facetime.

After speaking to one of our family care advisors, the next step is to complete an in-depth care assessment with one of our care managers. We complete these for all of our clients, so we can get to know their preferences, care needs and desired care outcomes. Generally, this is a 1 - 2 hour meeting in-person in which our care managers create a comprehensive care plan with input from not just the person receiving care, but with vital input from family members and other healthcare professionals involved in your care.

Depending on the care plan devised, there will be elements of encouragement, monitoring and actively assisting with the care tasks. Importantly, it will not just consider your care needs but your choices on how you live your life, your preferences and the social support required. Our care plans are person-centred and outcome-driven which focus on enhancing health and wellbeing, whilst improving overall quality of life.

Our care plans build a daily schedule which clearly articulates the expectations for our clients and Professional Carers. The schedule will take into account any night time assistance. One of the benefits of having a live-in carer is that someone is there in case of an emergency or occasional need.

Yes, we ensure our carers who work with clients with dementia receive specialist training to ensure they are equipped with the right skills and approaches to provide the best possible quality of care. If you would like more information about dementia care, please contact one of our care specialists on 020 3970 9900.

Our live-in carers will need their own room to provide them with privacy and a comfortable living space. A spare room normally works well for this. If a client is concerned that the carer may not hear them at night, we have technical aids which can assist to address this concern.

Many of our Professional Carers love to cook and good food is very much part of keeping us happy and healthy. In many instances clients and Professional Carers eat together. Dining is a very social experience. Some of our clients still love to cook sometimes too but we all have our favourite foods and dietary requirements and these are often unique to us, so sharing the same foods does not always work. If an agreement is not appropriate in matching foods then a £35 per week food allowance will be charged and given to the carer. The £35 allowance covers main food items like meat/vegetarian substitutes. When cooking in a client’s home, it's important our live-in carers are sensitive to cultural differences and the appropriateness of preparing highly fragranced foods.

At Edyn, we are very proud of our Care Quality Commission (CQC) registration and have worked hard to receive a score of ‘Good’ (Rated May 2021). If you are unhappy with your current care provider or worried about the CQC status please call edyn.care on 020 3970 9900.

The CQC is a body that regulates care provision in the UK for both care homes and domiciliary care (at home) providers, as well as GP practices, hospitals, and dentists. They review each care agency and set strict standards which providers have to adhere to.

Please read more about the Care Quality Commission report here.

Our invoices are submitted fortnightly on Monday afternoon. All invoices are based on actual work done and not forecasts, as we realise that care needs can and do change at short notice.

Payments are taken automatically on Tuesday afternoon or the day after an invoice is submitted to you. In the event of any query or discrepancy, we will pause any pending payments. If payments have already gone through before you submit a query that payment can be refunded. However, we strongly encourage all customers to check their invoices straight away to avoid any delays or difficulties making the required adjustments.

We provide Live-in Care across England and soon to be across the United Kingdom. Please call our care specialists if you have any questions on 020 3970 9900.